Come33 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data every time you use our platform. Your trust is our priority.
Six core pillars that shape how come33 approaches the protection of every member's personal data in Malaysia.
All data transmitted between your device and come33 servers is encrypted using 256-bit SSL/TLS — the same standard used by international banking institutions. No sensitive data is transmitted in plain text.
Come33 never sells, rents, or trades your personal data to any third party for commercial purposes. Your data belongs to you — we only use it for platform operational purposes.
Only authorized staff who require access to perform their duties may view member personal data. All access is logged and periodically audited to detect any unauthorized activity.
Come33 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We ensure that all data handling practices meet applicable legal requirements.
Your data is stored in high-grade data centres with automatic backup systems, multi-layer redundancy, and 24/7 security monitoring. The risk of data loss is minimised through infrastructure built for maximum reliability.
You have the right to access, correct, delete, or transfer your personal data at any time. Your request will be processed within 14 business days through the official come33 support channels.
This Privacy Policy applies to all users of the come33 platform, including visitors without an account, registered members, and mobile app users. By using our platform, you agree to the terms set out in this document.
Come33 ("we", "Platform") is committed to protecting the privacy of all users who use our services. This Privacy Policy is designed to explain clearly and transparently how we handle your personal data from the moment you first visit our website through to your becoming an active member using the platform in full.
We understand that your personal data is a trust you place in us. As such, we are always committed to using it in the most responsible, transparent, and secure manner possible. This policy also outlines your rights regarding your personal data and how to exercise those rights.
If you have any questions about how we handle your personal data, our team is ready to assist via our 24/7 live chat support channel.
Come33 collects your personal data through several methods depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account verification & KYC |
| Contact | Email, phone number | Communications & notifications |
| Financial | Bank account number, e-wallet | Payment processing |
| Technical | IP, device, browser | Security & fraud detection |
| Transactions | Deposits, withdrawals, wagering | Account records & compliance |
The personal data we collect is used solely for lawful purposes necessary for the operation of the come33 platform. We do not use your data for any purpose beyond what is stated here without your prior consent.
You can opt out of marketing communications from come33 at any time by updating your email preference settings in the account profile section or by contacting our support team.
Come33 does not sell or disclose your personal data to third parties for marketing or commercial purposes. However, in certain situations, we may need to share your data with the following parties for legitimate operational purposes:
We work with third-party service providers that assist in platform operations — including payment processors, cloud service providers, identity verification companies, and gaming software providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Come33 will disclose your personal data to the relevant authorities when required by law, court order, or direction from a legitimate government agency. In such situations, we will notify you where the law permits us to do so.
In the event of a merger, acquisition, or sale of come33 platform assets, members' personal data may be transferred to the new entity. You will be notified in advance and given the option to delete your account if you do not agree to the transfer.
Come33 never shares your personal data with advertisers, data brokers, or any party for third-party marketing purposes. This commitment is absolute and non-negotiable.
Protecting your personal data is come33's top priority. We continuously invest in the latest security infrastructure to ensure your data remains safe from both internal and external threats.
While we take all reasonable precautions, no security system is 100% impenetrable. In the event of a data breach involving your information, we will notify you within 72 hours of the breach being detected.
Come33 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website, and ensure the security of your login session.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect some functionality on the come33 platform.
Come33 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing platform operations |
| Transaction Records | 7 years after transaction | Financial legal requirements |
| KYC Documents | 5 years after account closure | AML compliance requirements |
| Security Logs | 2 years | Fraud detection & auditing |
| Marketing Data | Until you withdraw your consent | Consent-based communications |
Once the retention period expires or upon your request for data deletion, come33 will securely delete or anonymise your data so that it can no longer be personally linked to you.
As a come33 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
You have the right to request correction of any inaccurate or incomplete personal data. Updates can be made through the account profile section or via the support team.
You have the right to request deletion of your personal data, subject to record-keeping requirements mandated by the relevant authorities.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide any justification.
You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service, upon request.
To exercise any of the above rights, please contact the come33 support team via live chat on the platform. We will verify your identity before processing any personal data requests.
The come33 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on our platform without permission are encouraged to contact our support team immediately.
Come33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
When we make material amendments, we will:
Continued use of the come33 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy terms. If you do not agree with the amendments, you have the right to close your account before they take effect.
If you have any questions, concerns, or complaints regarding how come33 handles your personal data, you are welcome to reach us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex complaints involving personal data rights, response time may take up to 14 business days.
Come33 takes every privacy complaint seriously. Each report will be thoroughly investigated and you will be informed of the outcome within the stipulated timeframe.
Play with peace of mind — your privacy and data security are protected by enterprise-grade security infrastructure. Register now and enjoy a safe, trusted betting experience.